baje Privacy Policy
How your personal information is collected, used and kept secure — please read this document carefully before registering at baje.
This privacy policy has been prepared by the operator of bajbet.com and applies to all users of the baje platform. This policy must be read together with our Terms and Conditions — both documents together form the complete agreement governing your use of the account. By using baje's services, you are understood to have accepted all the terms of this policy.
Scope of Information Collection
We collect the following types of information when you open an account at baje and at various stages of using our services:
- Identity information: Full name, date of birth, national ID or passport number — required for age verification (to confirm 21+).
- Contact information: Mobile number, email address.
- Financial information: bKash, Nagad, Rocket or Upay account numbers and bank account details — for processing transactions.
- Log and usage data: IP address, browser and device type, session duration, page visit and click records.
- KYC documents: Scans or photos required for identity and address verification.
Purpose of Information Collection
Collected information is used solely for the following purposes:
- Creating, verifying and managing accounts.
- Processing deposits and withdrawals.
- Offering personalised bonuses and promotions.
- Preventing fraud and money laundering.
- Maintaining platform security and technical improvement.
- Providing 24/7 customer support.
- Identifying and assisting problem gamblers in accordance with responsible gaming guidelines.
Cookies and Tracking Technologies
The baje website uses cookies, pixel tags and similar technologies. These come in two types:
- Essential cookies: For maintaining login sessions and ensuring security — these cannot be disabled.
- Analytical cookies: For reviewing patterns of site usage. These can be controlled from your browser settings.
A cookie consent banner is shown on your first visit to the site. Even if consent is not given, essential cookies will remain active.
Data Storage and Security
Your information is stored on secure servers and transferred using industry-standard SSL encryption. For security, we ensure the following:
- TLS/SSL protocol for data transfers.
- Role-based access control — only authorised staff can view information.
- Regular security audits and penetration testing.
- Automated monitoring systems to detect suspicious activity.
Data may be retained for at least five years after account closure for legal and audit purposes.
Sharing Information with Third Parties
baje never sells your personal information. However, limited information may be shared in the following cases:
- Payment processors: With services such as bKash, Nagad, Rocket and Upay for transaction verification.
- Game software providers: Providers such as Pragmatic Play, Evolution and PG Soft may access limited session data for the technical operation of games.
- Legal authorities: To relevant authorities when required by court order or investigation.
- Technology partners: For security and fraud detection services — they are bound by strict confidentiality agreements.
Your information is not shared with any third party beyond the above requirements.
User Rights
You have certain rights over your own information on the baje platform:
- Right to access: You may request the support team to view the information stored in your account.
- Right to correction: You may request that incorrect or outdated information be updated.
- Right to deletion: After closing your account, you may request deletion of all information except records legally required to be kept.
- Right to object to processing: The right to opt out of marketing communications.
To exercise these rights, contact baje through the support channels. We will respond within 30 working days.
Protection of Minors' Information
baje's services are intended solely for persons aged 21 or above. We do not knowingly collect information from anyone under 21. Age is verified at registration and additional KYC documents may be requested in cases of doubt.
If it comes to our attention that information from a minor has been collected for any reason, that account will be suspended immediately and the information deleted.
Data Transfer and International Processing
baje is an international platform. Some servers and technology partners may operate outside Bangladesh. In such cases:
- Data transfers are always completed via encryption.
- Confidentiality agreements with foreign technology partners are mandatory.
- Data protection is maintained in accordance with the standards set out in this policy.
Marketing Communications
At the time of registration you may consent to receiving promotional messages from baje. These communications may be sent via SMS, email or push notification. You may stop marketing communications at any time from your account settings or by submitting a request through the support channels.
Even after opting out of marketing, important transaction and account-related messages will continue to be sent.
Notice of Policy Changes
baje reserves the right to amend this privacy policy at any time. For significant changes:
- The update date will be clearly stated at the top of the page.
- Registered users will be notified by email or SMS.
- Continued use of the service after a change will be taken as acceptance of the updated policy.
It is good practice to check this page regularly.
Contact and Complaints
If you have any questions or complaints about this privacy policy, please contact our support team. baje's support service is available seven days a week, twenty-four hours a day via live chat and email in both Bengali and English.
To learn more about us, you can read the About Us page. You can also visit the FAQ section for answers to common questions.
This policy has been prepared by the operator of bajbet.com. All rights reserved. The Bengali version of this document is final and will prevail in the event of any dispute.
Have a question? We are here to help
Contact us in Bengali via 24/7 live chat or email